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Finnair a reçu quatre étoiles pour la quatrième année consecutive dans le classement de Skytrax, une compagnie internationale concentrée sur la recherche de l'industrie aérienne, est reste ainsi la seule compagnie aérienne nordique classée au même niveau. Une centaine d'éléments concernant le service et le produit dans l'aéroport et à bord ont été examiné en février dernier.
Communiqué de presse de Finnair ( en anglais ) | le 30 mai 2014
Finnair’s 4-star Skytrax quality rating renewed, continues as highest rated airline in Nordics
Skytrax, an international research company for the air transport industry, has renewed Finnair’s 4-star rating based on a product audit conducted as part of the World Airline Star Rating program. A comprehensive audit was carried out on 18 flights in February, during which the auditors carefully examined hundreds of elements of the service and product at airports and onboard.
Since 2009 Finnair has been the only Nordic airline with a 4-star Skytrax rating. The 4-star airline rating is presently awarded to 35 airlines around the world.
“We and our partners want to offer a genuine customer experience to our passengers,” says Jarkko Konttinen, Finnair’s VP Marketing and Product Development. “We at Finnair highly value the Skytrax rating, a sure marker of quality that is understood and appreciated by travelers around the world. As we strive to stay ahead amidst very tough competition, we will continue with our determined work to develop and improve customer service and exceed this demanding standard.” [Finnair]
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Finnair is specialised in fast connections between Europe and Asia via Helsinki. The airline carries more than nine million passengers annually and connects 13 cities in Asia with more than 60 destinations in Europe. The airline, a pioneer in sustainable flying, operates a young, modern fleet and is the first airline listed in the Leadership Index of the worldwide Carbon Disclosure Project. The only Nordic carrier with a 4-star Skytrax ranking, Finnair has also won the World Airline Award for Best Airline Northern Europe for the past four years running. Finnair is a member of oneworld, the alliance of the world's leading airlines committed to providing the highest level of service and convenience to frequent international travellers.